This was my 2nd online purchase from Penchetta. I purchased a MachineWise Mojave knife from them this time, which If you are a knife enthusiast, you may know that this knife comes with a particularly hefty price tag. The customer service experience with Rhys (I apologize if misspelled) was phenomenal. From my initial phone call inquiry about the knife to the 2 phone calls I received from Rhys after the purchase, It made me feel 100% confident and comfortable purchasing a product online with such a high price tag. The shipping was incredibly fast, purchased on a Wednesday afternoon and received it 1 and 1/2 days later on Friday afternoon. It was well packaged and included a nice free gift along with a personalized hand written letter from Rhys. The knife was exactly as pictured on their website and it is an absolutely stunning, high quality knife. I couldn't be happier with my purchase! I wish I was local so I could experience this business in person. They have an amazing selection of high quality, uncommon knives and first class customer service. In a time when quality products and quality customer service is almost non-existent, I'm so glad that I found Penchetta because they have exceeded my expectations in both areas. If you are considering making an online purchase with Penchetta, you can rest easy knowing that they are an honest, trust worthy business. Thank You Rhys and Penchetta, I appreciate your professionalism!

Steve W